![]() ![]() NOTE 1: Printer’s control panel buttons will NOT be illuminated but are functional. ![]() To initiate the TAP 41 Diagnostic service test print, perform the following steps: NOTE: If the printer is stuck on the message “ Non-HP Cartridge” or “ Very Low Ink” and cannot be bypassed, this is another indication that the cartridge may have suffered an internal electrical failure. Verify the cartridge(s) are thoroughly clean and firmly reseat both cartridges before performing advanced service tests such as the Tap 41 (or Tap 10), diagnostic print test. The ‘Tap 41’ diagnostic service print test will help determine if the black or color ink cartridge has electrically failed or is improperly installed. It is very rare for both ink cartridges to fail at the same time – hence one of them is likely causing the issue. dirty electrical contacts on either the cartridge or printer carriage flex cable surface), or possibly an internal micro-electronic failure inside one of the HP ink cĪrtridges. For HP 62, 62XL ink cartridge error messages which prevent printing, such as ‘ Cartridge Problem/Error’ or ‘ Incompatible Print Cartridge’, this type of problem could be an electrical connection issue between the printer and the cartridge (i.e. ![]()
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